Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely, securely, and on time. Please read our shipping policy below for complete information about order processing and delivery within Pakistan.

Order Processing

All orders are processed within 1–3 working days after the order is successfully placed and confirmed.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation message with your tracking details, where applicable.

Delivery Across Pakistan

We offer delivery services across Pakistan through reliable courier partners.

• Major Cities: 2–4 working days

• Other Areas: 3–7 working days

• Remote Areas: Delivery may take additional time depending on the courier service and location.

Please note that delivery times are estimated and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before order confirmation.

From time to time, we may offer free shipping promotions on selected products or orders above a specific purchase value.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan. Customers are requested to provide a valid and complete delivery address and an active contact number when placing an order.

Our team may contact you to confirm your order before dispatch.

Order Tracking

Once your order has been shipped, tracking information will be shared with you through SMS, WhatsApp, email, or other available communication channels.

You can use the provided tracking details to monitor the status of your shipment.

Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that you or an authorised person is available to receive the parcel.

If an order is returned to us because of an incorrect address, unavailable recipient, or refusal to accept the parcel, additional shipping charges may apply if the customer requests re-dispatch.

Delays and Unforeseen Circumstances

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including severe weather, public holidays, courier service disruptions, or other unforeseen events.

We appreciate your patience and understanding in such situations.

Damaged or Incorrect Orders

If your parcel arrives visibly damaged or you receive an incorrect item, please contact our customer support team as soon as possible after delivery.

We recommend taking clear photographs or videos of the parcel and product to help us investigate and resolve the issue promptly.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team. We will be happy to assist you.

Thank you for choosing our brand. We appreciate your trust and look forward to serving you.